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Product Information

General Questions

Are your products gluten free?

Is your cold brew dairy-free and vegan?

Are your products kosher certified?

Cold Brew

Does it have to be refrigerated?

How long will my bottle of cold brew stay fresh?

Is there any sugar in your cold brew?

Hot Coffee

Which grind setting should I get?

How can I make the perfect cup of coffee?

Gift Cards

In Store Gift Cards

Online Only E-Gift Cards

How can I check my balance?

Order Information

Shipping and Delivery

Order Updates

Tracking Number

Packaging Schedule

How long will it take to ship?

I received my order, but I received the wrong items / was missing items, what should I do?

My tracking hasn’t updated yet, what should I do?

My order is being shipped to the wrong address, what should I do?

Do you ship internationally?

Why is your shipping so expensive for cold brew?

Can I attach a gift note to my order?

Subscription Information

Subscription Management

How do I sign up for a subscription?

When will my payment be processed and when will my order get shipped out?

Update Payment Information

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Update Shipping/ Billing Address

Changing Coffees

Managing Subscriptions via SMS

Returns / Exchanges

Coffee Returns

Return Policy

Merchandise Returns

Merchandise Return Policy

In Store Returns

In Store Return Policy


How long will it take for my refund to process?

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