Yes! With the exception of our S’mores Style which is only available by the cup in stores once a year and unless otherwise specified, our cold brew concentrates and coffee beans are always gluten free.
While our coffees are not certified kosher, we use all natural ingredients. The flavored cold brews do not contain syrups or added sugars. Instead, we use all natural flavors (similar to extracts) that are certified kosher. Our coffee beans also do not include any other ingredients than our coffee beans. The only exception is our New Orleans which has certified kosher chicory ground into it.
Each bottle of cold brew has an ‘enjoy by’ date printed on it, which reflects when they should be consumed by when unopened (approximately 2-3 months from date of purchase). Once opened, a 32 oz bottle should be consumed within 14 days and our 100 oz box should be consumed within 6 weeks.
Don't worry, there's no need to break out the sea salt shaker to test grind size with us, we've got you! We have simplified our options through extensive testing to ensure that each grind will produce the best possible cup each time you brew. We have simplified the options to read: French Press, Stove-top Perc, Electric Perc, Drip, Auto-Drip, Fine, and Espresso.
With those options, you’re probably thinking.. Which one of these would be best for me? Again, we've got your back!
For cold brewing or using a french press, our french press grind is the most coarse and ideal option.
For a stove-top percolator, we suggest a grind that is just a touch finer than a french press, which is the stove-top percolator grind. This grind allows for water to pass through the filter with ease while evenly extracting the best flavors from your coffee.
For an electric percolator/ Chemex, we suggest using the electric percolator grind. It is again just a touch finer than a stove-top percolator. This is what you would refer to as a medium coarse grind.
For a flat bottom filter, v60, or beehouse pour over, we suggest the drip grind size. We have found through a lot of coffee drinking that this grind size leads to the most even and sweet extraction.
For a cone filtered machine or standard automatic drip coffee maker, we suggest an auto-drip grind setting. This is a little bit finer than a standard drip grind which results again in a perfectly extracted cup.
For a cone bottom filter or aeropress, we suggest a fine grind. This will result in the full bodied awesome cup that you are looking for.
For an espresso machine, we suggest espresso. This is the finest of all of our grind options which will allow your machine to produce one very rad cup of coffee!
To purchase gift cards that can be used at any of our physical locations, they can be found HERE . Please note that these are physical gift cards that will be shipped to your recipient’s address. These gift cards can NOT be used in our online store.
To purchase gift cards that can be used on our online store (not mobile app), they can be found HERE. Please note that these are digital cards that will be delivered to your recipient via email. These gift cards can NOT be used at any of our physical locations.
Once you've made your purchase, you should receive an order confirmation from us to the email associated with your online account. In that confirmation, you'll see a quick overview of the items that you've ordered as well as your billing/ shipping information. If for any reason, the addresses or items do not seem to be what you entered, don't worry! Just reach out to email@example.com and we'll get it taken care of for you as soon as we can :)
Your tracking number is provided by the shipping carrier (i.e. USPS, UPS, FedEx, etc.) and helps you to keep an eye on where your item is in the mail stream. As soon as we create a shipping label for your order, you will be notified via email or SMS text message with a quick overview of your order as well as a super sweet tracking number.
Please note that once packages are scanned in and leave our Roastery, we no longer have any control over them while in transit as they are under the control of the shipping carrier. If you experience any delays or issues with your shipment, please contact firstname.lastname@example.org and we will do our best to assist you.
We collect orders every morning at 8AM and once again in the afternoon to make sure that every customer's coffee ships as soon as possible! All orders made after 2PM (approx.) on Fridays through the weekend are packed and shipped on Monday. Please note that we do not ship orders out on federally observed holidays.
Shipping for most of our items takes between 1-3 days via USPS and no more than two days for cold brew shipments via FedEx .
Hot coffee, gift boxes, gift cards and merchandise orders all ship via USPS First Class or Priority mail. While we cannot guarantee delivery timing, average shipping time for these two services averages 2-3 days.
All cold brew shipments are shipped via FedEx Ground Home Delivery or FedEx 2nd Day Air. While we cannot guarantee delivery timing, FedEx delivers seven days a week to most households in the US.
Oh no! We’re so sorry to hear that there was a mix up with your order, but we’d be more than happy to resolve this for you. Please send us an email at email@example.com with your name, order #, as well as any necessary information regarding the incorrect or missing items. A member of our team will help you out asap :)
Please note that once your order leaves our Roastery, tracking numbers can take 24-48 hours to update and load in the system, before movement is displayed. While we do not have control over what happens to our packages in transit, nor do we have access to any additional tracking information, please contact us at firstname.lastname@example.org if you do not see any tracking updates within 24-48 hours and we will do our best to assist you.
Once you receive a confirmation email for your order, please verify that your shipping address is listed correctly. If you find that your address is incorrect, and your order has not been shipped out yet, we’d be more than happy to make any necessary changes to the shipping address on your order. Please contact email@example.com and a member of our team will be happy to assist you.
While we offer a $5 flat rate for all of our hot coffee and merchandise, cold brew shipping is more expensive as our goal is to get the coffee to its destination as cold and as quickly as possible, which means we have to ship our products via Express shipping. While we are always looking for more efficient ways to ship, you can sign up for our email list for any shipping promotions we might do in the future.
Our shipping rates for cold brew orders are provided by FedEx based on the weight and destination at the time of the order. You may review the shipping cost before placing your order. Please note that FedEx does not ship to P.O. Boxes.
Absolutely! You can request to have a handwritten gift note put in your package during checkout. If you forget to include one at the time of purchase, please reach out to firstname.lastname@example.org with the requested gift note and we’d be happy to include it in the package provided that the order has not already been packaged and/or shipped out already.
Our subscriptions are a super fun and easy way to make sure that you have coffee all the time without ever having to worry about running out! You can sign up for a subscription by visiting our subscriptions page HERE or by choosing the Subscribe & Save 5% option when selecting a product and selecting the frequency of delivery (every 1, 2, 3, or 4 weeks) before adding the product to your cart.
You pick the day you'd like it to renew and we'll ship it out the next day! On your selected renewal day, you'll be billed for your order and any applicable shipping. Once a shipping label is generated for your order, you will receive a confirmation email with your tracking information. If you have any additional questions regarding the shipment or renewal of your subscription, please feel free to send us an email at email@example.com.
Coffee is a food product therefore perishable by nature and is not able to be returned. All products that are purchased from us are made in agreement to a shipment contract. This means that title to and the risk of loss of such products passes to you upon our delivery of the product to the third party handler(s).
If you are dissatisfied with the order that is delivered, please reach out via email to firstname.lastname@example.org including your order # and the item(s) that were received.
Please note that we do not accept any returns in our retail locations for purchases that were made through our Online Store.
We would like you to be satisfied with your purchase. All returns or exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can only be returned to our Headquarters, they can’t be returned to our retail locations. Please email your order number, name, reason for a return/exchange, and the item and quantity you wish to return/exchange to email@example.com. We will contact you with information on how your return will be processed. We will not refund the price of shipping.
Rook Coffee Roasters, LLC will accept the return of new, unused, and undamaged non-perishable merchandise within 30 days of the purchase date. If accompanied by the receipt and returned to the original store of purchase, a refund will be applied to the original form of payment. If the merchandise is returned without a receipt or to a store other than the original store of purchase, store credit or an exchange will be issued.
All coffee and cold brew items returned within 30 days of purchase may ONLY be issued an exchange or store credit (no refunds) subject to product defect.
Although we do not have any plans to open any new locations at this time, we’d be happy to take note of any locations that you’d like to see a Rook Coffee in the future ;) Feel free to submit a suggestion HERE.
We provide in-kind donations through our charitable arm, Rook Gives, however we are unable to provide any monetary donations or sponsorships at this time. Due to the high volume of requests we receive, we kindly ask that you submit a digital Donation Request Form, which can be found HERE.
Our in-store mobile app and online store operate as two independent platforms, which means that customers need individual accounts on both. That being said, while our mobile app offers a loyalty program, we are unable to offer one on our online store at this time, so loyalty points can not be earned or used to redeem for online purchases.