Help Center

Product Information

General Cold Brew & Coffee Questions

Does my cold brew have to be refrigerated?

What is the shelf live of my cold brew?

Is there any sugar in your cold brew?

Is your cold brew dairy-free and vegan?

Are your cold brews gluten free?

Are your cold brews certified kosher?

Hot Coffee Questions

Which grind setting should I get?

How can I make the perfect cup of coffee?

Are your hot coffees gluten free?

Are your hot coffees certified kosher?

Gift Card Questions

Online Only E-Gift Cards

In Store Gift Cards

How can I check my balance?

Order Information

Shipping and Delivery Questions

Packaging and Shipping Timeframes

Order Updates

Tracking Number

I received my order, but I received the wrong items / was missing items, what should I do?

My tracking hasn’t updated yet, what should I do?

My order is being shipped to the wrong address, what should I do?

Do you ship internationally?

Why is your shipping so costly for cold brew?

Can I attach a gift note to my order?

Subscription Information

Subscription Management Questions

How do I sign up for a subscription?

When will my payment be processed and when will my order get shipped out?

Changing Coffees

Update Payment Information

View Order Schedule

Update Shipping/ Billing Address

Managing Subscriptions via SMS

Return, Exchange, and Refund Policies

Return, Exchange, and Refund Questions

In Store Return Policy

Return Policy

How long will it take for my refund to process?

Merchandise Return Policy

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